Privacy Policy for Wash Works
Effective Date: 3/24/2025
Last Updated: 10/28/2025
1. Who We Are
Wash Works LLC is a professional exterior cleaning service company located in Folsom, California. Our website address is: https://www.wash-works.com
For questions about this Privacy Policy, please contact us at:
- Address: 9475 Golden Gate Ave, Orangevale, CA 95662
- Phone: (916) 404-0288
- Email: contact@wash-works.com
2. Information We Collect
2.1 Information You Provide Directly
When you use our website or services, we may collect:
- Contact Information: Name, email address, phone number, and service address
- Service Requests: Details about the cleaning services you request
- Payment Information: Billing address and payment details (processed securely through third-party payment processors)
- Communications: Messages, comments, or feedback you provide to us
2.2 Comments on Our Website
When you leave comments on our site, we collect:
- The data shown in the comments form
- Your IP address and browser user agent string to help with spam detection
- An anonymized string created from your email address (a hash) that may be provided to the Gravatar service to display your profile picture. The Gravatar privacy policy is available here: https://automattic.com/privacy/
After approval of your comment, your profile picture may be visible to the public in the context of your comment.
2.3 Media Uploads
If you upload images to our website, avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
2.4 Automatically Collected Information
When you visit our website, we automatically collect:
- Cookies and Tracking Technologies: See Section 3 below
- Log Data: IP address, browser type, pages visited, time spent on pages, and referring website
- Device Information: Device type, operating system, and unique device identifiers
3. Cookies and Tracking Technologies
What Are Cookies?
Cookies are small text files stored on your device that help us provide and improve our services.
How We Use Cookies
Comment Cookies: If you leave a comment on our site, you may opt-in to saving your name, email address, and website in cookies for your convenience. These cookies last for one year.
Login Cookies: If you visit our login page, we set a temporary cookie to determine if your browser accepts cookies. When you log in, we set up several cookies to save your login information and screen display choices:
- Login cookies last for two days
- Screen options cookies last for one year
- If you select “Remember Me,” your login persists for two weeks
- If you log out, login cookies are removed
Editorial Cookies: If you edit or publish content, an additional cookie containing the post ID is saved in your browser. This cookie expires after one day and contains no personal data.
Managing Cookies
You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.
4. Embedded Content from Other Websites
Articles on our site may include embedded content (videos, images, articles, etc.) from other websites. Embedded content behaves as if you visited that other website directly.
These third-party websites may:
- Collect data about you
- Use cookies
- Embed additional tracking
- Monitor your interaction with embedded content
We are not responsible for the privacy practices of these third-party websites. We encourage you to review their privacy policies.
5. How We Use Your Information
We use your information to:
- Provide and deliver the exterior cleaning services you request
- Process payments and send service confirmations
- Respond to your inquiries and provide customer support
- Send you service updates, appointment reminders, and promotional communications (with your consent)
- Improve our website and services
- Detect and prevent fraud or abuse
- Comply with legal obligations
6. How We Share Your Information
We do not sell your personal information. We may share your information with:
Service Providers: Third-party vendors who help us operate our business (payment processors, scheduling software, email service providers, etc.)
Legal Requirements: When required by law, legal process, or to protect our rights and safety
Business Transfers: In connection with a merger, acquisition, or sale of assets
With Your Consent: When you authorize us to share your information
Password Resets: If you request a password reset, your IP address will be included in the reset email for security purposes.
7. Data Retention
Comments: If you leave a comment, the comment and its metadata are retained indefinitely so we can recognize and approve follow-up comments automatically.
User Accounts: For registered users, we store the personal information provided in your user profile. You can view, edit, or delete this information at any time (except your username).
Service Records: We retain service request and payment information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.
General Data: We retain other personal data only as long as necessary for the purposes described in this Privacy Policy.
8. Your Rights and Choices
You have the right to:
Access: Request a copy of the personal data we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request that we erase your personal data (subject to legal retention requirements)
Opt-Out: Unsubscribe from marketing communications at any time
Data Portability: Request an exported file of your personal data in a commonly used format
Objection: Object to certain processing of your information
To exercise these rights, please contact us using the information in Section 1.
Note: These rights do not apply to data we are obliged to keep for administrative, legal, or security purposes.
9. Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission or electronic storage method is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
10. Third-Party Services
Spam Detection
Visitor comments may be checked through an automated spam detection service (such as Akismet). These services may process your comment data, IP address, and other information according to their own privacy policies.
Payment Processing
Payment information is processed by secure third-party payment processors. We do not store complete credit card information on our servers.
Analytics
We may use analytics services (such as Google Analytics) to understand how visitors use our website. These services may collect information about your device and browsing activity.
11. Children’s Privacy
Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
12. California Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information is collected, used, shared, or sold
- Right to delete personal information
- Right to opt-out of the sale of personal information (we do not sell personal information)
- Right to non-discrimination for exercising your rights
To exercise these rights, contact us using the information in Section 1.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. Your continued use of our services after changes become effective constitutes acceptance of the revised policy.
14. Contact Us
If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Wash Works LLC
9475 Golden Gate Ave
Orangevale, CA 95662
Phone: (916) 404-0288
Email: contact@wash-works.com
By using our website and services, you acknowledge that you have read and understood this Privacy Policy.