Terms and Conditions for Wash Works

Terms and Conditions for Services

Wash Works LLC

Effective Date: 3/24/2025
Last Updated: 10/28/2025

1. Agreement to Terms

This document serves as a binding agreement between the property owner (residential or commercial), hereby identified as “Client,” and Wash Works LLC and its agents, owners, employees, and subcontractors, hereby identified as “Company,” for the execution of exterior cleaning services in exchange for payment.

By accepting an estimate, scheduling services, or making payment, Client agrees that all specifications and conditions contained herein are satisfactory and hereby accepted. Client authorizes Wash Works LLC to perform the work as specified in the proposal/estimate form.

2. Services Provided

Wash Works LLC provides professional exterior cleaning services including, but not limited to:

• Pressure washing and soft washing
• House washing
• Roof cleaning
• Window cleaning
• Solar panel cleaning and maintenance
• Gutter cleaning and brightening
• Concrete, brick, and paver cleaning
• Deck and fence cleaning
• Commercial pressure washing
• RV and tractor cleaning

Specific services to be performed will be outlined in the estimate/proposal provided to Client.

3. Property Access and Permissions

3.1 Access Authorization

Client or Client’s authorized agent agrees to allow Company access to the property for the purposes of cleaning services. Company may need to visit the property with little or no notice to:

• Assess service needs prior to the scheduled service date
• Perform the contracted services
• Verify completion and quality after services have been rendered

3.2 Multiple Visits

Client understands that there is no guaranteed timeframe for completion of services and that multiple visits to the property may be required depending on weather conditions, service complexity, or other factors beyond Company’s control.

3.3 Water Access

Client agrees to provide Company access to a residential or commercial water source via outdoor spigot, which must be:

• Turned on and functioning
• Easily accessible on the date of service
• Adequate in pressure and volume

For properties on well water or with low water pressure: Client agrees to cease all water consumption inside the property during service, including faucets, dishwashers, washing machines, outdoor sprinkler systems, and any other water-using appliances or fixtures.

4. Client Responsibilities on Service Day

To ensure safe and efficient service completion, Client agrees to:

1. Provide water access: Have a water spigot activated and accessible
2. Secure the property: Have all windows and doors shut tightly
3. Protect pets: Keep all pets inside and away from work areas
4. Clear work areas: Remove all items from areas to be cleaned, including:
   • Flags and decorations
   • Doormats and outdoor rugs
   • Vehicles
   • Furniture
   • Planters and sensitive materials
   • Any fragile or valuable items

4.1 Recommended Precautions

Company strongly recommends that Client:

• Electrical safety: Utilize the property’s breaker box to shut off power to exterior outlets, light fixtures, and other electrically powered features, especially outlets without weatherproof covers
• Window screens: Remove or open window screens to allow thorough cleaning of windowsills and to ensure even distribution of cleaning solutions and streak-free drying
• Surface sensitivities: Notify Company of any surfaces that cannot be cleaned with alkaline or acidic detergents (see Section 6.3)

5. Acknowledgment of Risks and Release of Liability

5.1 Nature of Pressure Washing Services

Client acknowledges that pressure washing and soft washing services utilize:

• High-pressure water equipment
• Professional-grade cleaning solutions and detergents
• Specialized techniques for different surface types

While these methods provide superior cleaning results, they also carry inherent risks when applied to properties with pre-existing damage, poor maintenance, or low-grade building materials.

5.2 Company’s Professional Standards

Wash Works LLC’s technicians are professionally trained and experienced in utilizing equipment safely and effectively. Company takes all reasonable precautions to protect Client’s property investment. However, certain risks cannot be entirely eliminated.

5.3 Client’s Responsibility for Property Condition

Client acknowledges and accepts responsibility for:

• Ensuring their property has been properly maintained according to manufacturer’s recommendations
• Verifying that building materials and surfaces are suitable for pressure washing (Client should consult with their homebuilder, contractor, or manufacturer if uncertain)
• Repairing any defects, damage, or areas of concern prior to service to ensure watertight, structurally sound surfaces
• Any damage that occurs due to:
  • Poor property maintenance
  • Neglect or deferred maintenance
  • Low-grade or deteriorating building materials
  • Pre-existing damage or defects
  • Failure to follow manufacturer’s care recommendations

5.4 Pre-Service Inspection

On the date of service, Company will conduct a walk-around inspection of the property and provide Client with written documentation of any visible pre-existing damage. This inspection is not all-encompassing, as:

• Some damage may only become visible once surfaces are cleaned
• Hidden defects may be revealed during the cleaning process

If new damage is discovered during service, Company will:

1. Immediately cease cleaning efforts in the affected area
2. Document the damage with photographs
3. Notify Client to view and acknowledge the damage
4. Discuss options before proceeding

5.5 Equipment and Safety Release

Client agrees to release Company from any and all liability for injuries sustained due to equipment placement, including but not limited to:

• Tripping or falling over hoses, cords, or equipment
• Striking equipment or machinery
• Falling debris or materials
• Equipment movement or operation

Client is responsible for:

• Keeping children, pets, and unauthorized persons away from work areas
• Avoiding work zones during active operations
• Following any safety instructions provided by Company personnel

6. Exclusions and Limitations of Liability

6.1 Water Intrusion

Company is not responsible for water intrusion into the property. While every reasonable effort is made to prevent water intrusion, it can occur due to:

• Bad or deteriorated seals around windows and doors
• Cracks in foundations, walls, or roofing
• Improperly installed or maintained building components
• Pre-existing structural defects

Client is responsible for ensuring their property is watertight before service.

6.2 Window Fogging

Company is not responsible for the rare “fogging” effect that can occur with multi-pane windows that have compromised seals. This fogging is caused by moisture entering between window panes due to failed seals and is a pre-existing condition, not caused by our cleaning services.

6.3 Surface-Specific Sensitivities

Client must notify Company in writing before service of any surfaces on or near the property that:

• Cannot have detergents, alkaline, or acidic solutions applied
• Require special handling or treatment
• Are particularly delicate or sensitive

If Company is not notified of such surfaces, Company is not responsible for any adverse effects or damage to those surfaces resulting from standard cleaning procedures.

6.4 Stain Removal Limitations

This agreement to provide services is not a guarantee that all stains will be completely removed. Factors affecting stain removal include:

• Age and type of stain
• Surface porosity and condition
• Previous cleaning attempts or treatments
• Environmental factors

Company strives for 100% customer satisfaction and will work with Client when complete stain removal does not occur. However, some stains may be permanent or require additional specialized treatment beyond standard cleaning services.

6.5 Property Damage Limitations

Company is not responsible for damage to:

• Loose, damaged, or improperly installed siding
• Windows with compromised seals
• Failing or peeling paint
• Rotted, damaged, or poorly maintained wood trim
• Deteriorating concrete, brick, or masonry
• Any surfaces with pre-existing damage or defects

Any damage resulting from the above conditions is the responsibility of the Client.

7. Cancellations and Rescheduling

7.1 Cancellation Policy

A $50.00 cancellation fee will be charged if:

• Client does not provide at least 24 hours’ notice before the scheduled service time
• Company arrives at the property and cannot perform services due to Client’s failure to complete required preparations (see Section 4)
• Client is unavailable or unresponsive on the scheduled service date
• Property access is denied without prior notice

7.2 Weather-Related Rescheduling

Company reserves the right to reschedule services due to:

• Inclement weather conditions
• Extreme temperatures (freezing conditions)
• High winds or unsafe working conditions

No cancellation fee applies when Company initiates the rescheduling.

8. Payment Terms

8.1 Payment Due Date

Payment is due in full upon completion of services unless alternate payment arrangements have been made in writing and agreed to by both parties prior to service.

Accepted payment methods include:

• Cash
• Check
• Credit card
• Electronic payment (Venmo, Zelle, etc., if applicable)

8.2 Credit Card Processing Fee

If Client chooses to pay by credit card, a 3% processing fee will be added to the total invoice amount.

8.3 Returned Check Fee

A $50.00 processing fee will be assessed for any checks returned for insufficient funds or other reasons. Client must remit payment via cash, money order, or certified check within 7 days of notification.

9. Collection of Outstanding Debt

9.1 Mechanic’s Lien Rights

Wash Works LLC reserves the right to file a mechanic’s lien against Client’s property for non-payment of services rendered.

Process:

• At 30 days past due, a formal “Notice of Intent to File Mechanic’s Lien” will be sent via certified mail
• Client will have 15 days from receipt of notice to remit payment in full
• If payment is not received, Company may proceed with filing the lien

9.2 Interest on Overdue Accounts

Interest at a rate of 2% per month (or the maximum rate permitted by law, whichever is less) begins accruing on any unpaid balance after 31 days from the original invoice date.

9.3 Legal Action

Wash Works LLC reserves the right to:

• Pursue collection through a collection agency
• File a civil claim in small claims court or other appropriate court
• Take any other legal action necessary to collect outstanding debt

All costs associated with collection efforts will be added to the unpaid balance, including:

• Attorney fees and legal costs
• Court costs and filing fees
• Collection agency fees
• Interest and late charges

9.4 Binding Contract

This contract is legally binding. By accepting services, Client agrees to pay all amounts due according to the terms stated herein.

10. Corrections of Damages

10.1 Company Liability for Operator Error

Wash Works LLC shall only be held liable under this Contract for structural damages that are a direct result of:

• Operator error
• Gross negligence
• Willful misconduct

10.2 Damage Reporting Requirements

To be eligible for repair or compensation:

1. Damage must be discovered and reported within 3 calendar days of service completion
2. Client must provide written notice to Company describing the damage and including photographic evidence if possible
3. Company must be given the opportunity to inspect the damage

10.3 Inspection and Repair Process

Upon receipt of written notice of damage:

1. Company shall be allowed 30 calendar days from receipt of notice to inspect the premises
2. Company shall have the sole option of either:
   • Performing repairs directly, or
   • Contracting with a qualified third party to perform repairs
3. Client agrees to provide reasonable access for inspection and repair work

10.4 Limitations

Company is not responsible for:

• Damages not reported within the 3-day timeframe
• Damages caused by pre-existing conditions, poor maintenance, or defective materials
• Damages caused by third parties after Company has left the property
• Consequential or indirect damages

11. Media Release and Marketing

11.1 Permission to Use Property Images

Client grants Wash Works LLC permission to:

• Photograph and video the property before, during, and after service
• Utilize photos, videos, and descriptions of the property in marketing and advertising materials
• Display before-and-after comparisons on Company’s website, social media, and promotional materials

11.2 Testimonials and Reviews

Client agrees to allow Company to use:

• Client testimonials and quotes (with or without Client’s name, at Company’s discretion)
• Reviews posted by Client on third-party platforms
• Client’s property address and general location (city/neighborhood) in marketing materials

11.3 No Compensation

Company will use these marketing materials without any compensation to Client. Client agrees not to seek punitive action in a civil court of law regarding the development, display, reproduction, or printing of marketing materials.

11.4 Yard Signs

Client agrees to allow Company to display a marketing yard sign on the property for no more than one week (7 calendar days) following service completion. Any damage to or theft of this sign may be charged to Client at full retail replacement cost if Company determines the damage/theft resulted from Client’s negligence.

11.5 Opt-Out Option

If Client does not wish to have their property used in marketing materials, Client must notify Company in writing before service begins.

12. Insurance and Licensing

Wash Works LLC is a licensed and insured exterior cleaning company. Company maintains:

• General liability insurance
• Workers’ compensation insurance (if applicable)
• Appropriate business licenses as required by state and local law

Proof of insurance is available upon written request.

13. Environmental Commitment

Company is committed to environmental responsibility. We use:

• Biodegradable and eco-friendly cleaning solutions where possible
• Water-efficient equipment and techniques
• Proper disposal methods for wastewater and cleaning materials

14. Warranty and Satisfaction Guarantee

14.1 Workmanship Warranty

Company warrants that all services will be performed in a professional and workmanlike manner using appropriate techniques and equipment for the surfaces being cleaned.

14.2 Satisfaction Commitment

If Client is not satisfied with the results of our services, Client must:

1. Notify Company within 3 calendar days of service completion
2. Provide specific details about areas of concern
3. Allow Company a reasonable opportunity to address the concerns

Company will make reasonable efforts to re-clean areas that do not meet our quality standards at no additional charge.

14.3 Warranty Limitations

This warranty does not cover:

• Stains that cannot be removed due to their nature or the surface condition
• Damage caused by pre-existing conditions
• Areas where Client did not follow preparation recommendations
• Normal wear and weathering after service completion

15. Limitation of Liability

15.1 Maximum Liability

In no event shall Company’s total liability to Client for any and all claims arising out of or relating to this Agreement exceed the amount actually paid by Client for the specific services that gave rise to the claim.

15.2 Exclusion of Consequential Damages

Company shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits or business
• Loss of use of property
• Inconvenience or loss of time
• Damage to personal property not directly caused by Company’s services

16. Dispute Resolution

16.1 Informal Resolution

In the event of any dispute arising from this Agreement, both parties agree to first attempt to resolve the matter through good-faith negotiation.

16.2 Governing Law and Jurisdiction

This Agreement shall be governed by and construed in accordance with the laws of the State of California. Any legal action arising from this Agreement shall be filed exclusively in the appropriate court in Sacramento County, California.

16.3 Binding Arbitration (Optional)

[Company may choose to include arbitration clause if desired]

17. Severability

If any provision of this Agreement is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

18. Entire Agreement

This Agreement, together with any written estimate or proposal, constitutes the entire agreement between Client and Company and supersedes all prior negotiations, representations, or agreements, whether written or oral.

19. Modifications

This Agreement may only be modified or amended by a written document signed by both Client and an authorized representative of Wash Works LLC. No verbal modifications are valid.

20. Assignment

Client may not assign or transfer this Agreement without the prior written consent of Company. Company may assign this Agreement or subcontract services as necessary to fulfill its obligations.

21. Force Majeure

Company shall not be liable for any delay or failure to perform due to causes beyond its reasonable control, including but not limited to:

• Acts of God (earthquakes, floods, severe weather)
• Fire or natural disaster
• War, terrorism, or civil unrest
• Government action or regulation
• Labor disputes or strikes
• Utility failures or equipment breakdowns

22. Contact Information

Wash Works LLC
9475 Golden Gate Ave
Orangevale, CA 95662
Phone: (916) 404-0288
Email: contact@wash-works.com
Website: www.wash-works.com

For questions about these Terms and Conditions, please contact us using the information above.

23. Acknowledgment and Acceptance

By accepting an estimate, scheduling services, making payment, or allowing Company to perform services, Client acknowledges that:

1. Client has read, understood, and agrees to be bound by these Terms and Conditions
2. Client authorizes Wash Works LLC to perform the services described in the estimate/proposal
3. Client releases Wash Works LLC from liability for property damage unless caused by gross negligence or willful misconduct
4. Client accepts responsibility for damages to loose siding, compromised windows, failing paint, damaged wood trim, or any pre-existing conditions
5. This is a legally binding contract

These Terms and Conditions are effective as of the date services are scheduled or performed, whichever comes first.

Wash Works LLC reserves the right to update these Terms and Conditions at any time. The version in effect at the time services are scheduled shall govern the agreement between Client and Company.